1. Shipping availability

We ship to any destination worldwide!

 

2. Shipping methods

We offer Standard Registered Airmail and Express Shipping (FedEx, UPS or EMS).

Both shipping methods come with a tracking number. However, step by step tracking via Standard Registered Airmail will only update in real-time to the United States and other select countries.

 

3. Shipping cost and estimated delivery time.

Shipping for Standard Registered Airmail is free for all orders.

Express Shipping is quoted flat rate per order. There are no extra shipping charges on additional pairs of contact lenses. For example, if you order 5 pairs you will only pay the shipping fee once for the entire order (as long as the entire order will be shipped to the same address).

Delivery time is based on estimation only. All transit times are subject to customs clearance, transport conditions and volume of mail traffic.

HYPERCONTACTS.COM does not hold any responsibilities for any postponement during the delivery process. However, if the order has not arrived within 45 business days (Monday through Friday, excluding holidays) we will send the order again free of charge.

   

Standard Airmail (Free Shipping via Standard Post)

   Destination    

   Estimated Delivery   

   USA & Canada

  10-25 Business days

   UK & Europe

  8-25 Business days

   Australia & New Zealand  

  8-20 Business days

   Asia countries

  6-15 Business days

   South America, Latin America, Russia   

  15-40 Business days

   Rest of the world

  10-40 Business days

 

 

Express Shipping - Flat Rate (by FedEx, UPS or EMS courier)

   Destination    

    Shipping Cost   

   Estimated Delivery   

   USA & Canada

  $ 12

  5-10 Business days

   UK & Europe

  $ 12

  5-10 Business days

   Australia & New Zealand  

  $ 12

  5-10 Business days

   Asia countries

  $ 12

  5-10 Business days

   South America, Latin America, Russia   

  $ 12

  5-15 Business days

   Rest of the world

  $ 12

  5-15 Business days

 

 

4. Dispatch time

Most products will be dispatched within 2-4 business days. However, in some rare cases this may be delayed an additional 1-3 business days. In this case the customer will be notified and offered a refund if he or she does not wish to wait.

 

5. P.O. Box addresses

If your shipping address is a P.O Box then the local postal staff will probably leave you a notice and you will need to collect your shipment at post office nearby because a signature is required for delivery.

 

6. Tracking information 

We provide a tracking number on all orders. However, step by step tracking via Standard Registered Airmail will only update in real-time to the United States and other select countries.

You will be emailed the tracking number within 1-3 business days after the package has been shipped.

Note 1: The tracking number might take a few additional days to update into the system even though the package has already been shipped.  

Note 2: While rare under normal shipping conditions, sometimes the status of the tracking will read 'origin is preparing shipment' for an extended period of time. However, in almost every case the shipment has already arrived in your country. If the status is taking too long to update (up to 2 weeks), please contact us and we will file an investigation with our postal service. 

 

7. Delays

While rare, there are several circumstances that may delay the arrival of your shipment:

- The package may be held by your country custom for review/clearance.

- The shipping address is incomplete or your local post could not find your address.

(Payment except shipping cost will be refunded if there is any order returned because of an incorrect shipping address as provided by the customer.) 

 - The postman tried to deliver but nobody was home to sign for the package. In this case the customer should receive a note from the post office. But if not, please contact the post office first to see if they have the package already.

Please check with your local post/courier before contacting us for your shipment status. 

 

8. Taxes and customs duty

Taxes and duty depends on your country's import policy. Normally you will not get taxed unless you purchase in large quantities for resale use. HYPERCONTACTS.COM is not responsible for any taxes or duties incurred.